SHIPPING POLICY

Shipping & Delivery Policy

FruitChart | Shipping, Tracking & Delivery Information

Last Updated: October 16, 2026

Welcome to FruitChart! 💜

We understand how important it is to receive clear, timely updates about your orders. Our Shipping & Delivery Policy explains how orders are processed, how delivery updates are communicated, and what to do if you experience any shipping-related concerns.

All shipping and delivery services are subject to product availability, applicable laws, courier serviceability, and our Terms of Service.

📦 01. Order Processing

Once an eligible order is placed, it may undergo standard verification and processing before dispatch.

Order processing may include:

Payment confirmation
Customer information verification
Product availability checks
Address verification
Packaging and dispatch preparation
Applicable legal and delivery eligibility checks

Processing times may vary depending on operational requirements, weekends, public holidays, and order volume.

An order confirmation does not necessarily mean that an order has been dispatched.

🚚 02. Shipping Availability

Shipping is available only for products and destinations where fulfilment is legally permitted and supported by our delivery partners.

Delivery availability may depend on:

Delivery PIN code
Courier serviceability
Product category
Applicable shipping restrictions
Local laws and regulations
Operational availability

Important: Certain products may be restricted or prohibited from sale, distribution, transportation, or delivery under applicable law. FruitChart does not offer shipping where the underlying transaction or shipment is unlawful.

⏰ 03. Estimated Delivery Timelines

Estimated delivery dates, where provided, are calculated based on courier availability, destination, processing requirements, and other operational factors.

Please note:

Delivery estimates are not guaranteed unless expressly stated.
Remote locations may require additional transit time.
Public holidays and festivals may affect courier operations.
Weather conditions or transportation disruptions may cause delays.
Incorrect or incomplete address information may affect delivery.

Where a delivery estimate is available, it will be communicated through the relevant order or shipping notification.

📍 04. Order Tracking

For eligible shipments, tracking information may be provided once the order has been handed over to the delivery partner.

Tracking information may include:

Tracking or AWB number
Courier partner details
Shipment status
Estimated delivery information
Delivery attempt updates

Tracking events depend on updates received from the courier.

Please allow reasonable time for new tracking information to appear after dispatch.

💳 05. Shipping Charges & COD

Any applicable shipping charges will be disclosed during checkout before payment confirmation.

Where legally permitted, Cash on Delivery (COD) availability may depend on:

Delivery location
Courier support
Order value
Product eligibility
Customer verification requirements

COD availability is not guaranteed for every order or delivery location.

Any applicable COD or handling fees should be disclosed before the customer confirms the order.

🏠 06. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery details.

Please ensure that your order contains:

Full recipient name
Correct delivery address
Building or apartment details, if applicable
Landmark, where helpful
Accurate PIN code
Reachable mobile number

Incomplete or incorrect information may cause shipping delays or failed delivery attempts.

If you notice an error in your address, contact customer support as soon as possible.

Address changes cannot always be accommodated after dispatch.

🔔 07. Delivery Attempts

Courier partners may attempt delivery according to their service procedures.

A delivery attempt may be unsuccessful if:

The recipient is unavailable.
The delivery address is incorrect.
The customer cannot be contacted.
Required verification is incomplete.
The recipient declines delivery.
The destination is temporarily inaccessible.

Further delivery attempts or a return to the sender will depend on courier procedures and applicable requirements.

🔄 08. Failed Delivery & Return to Origin (RTO)

A shipment may be marked as Return to Origin (RTO) if delivery cannot be completed.

Possible reasons include:

Multiple unsuccessful delivery attempts
Incorrect or incomplete address
Customer unavailability
Refused delivery
Courier serviceability issues
Applicable legal or regulatory restrictions

If an eligible prepaid shipment is returned, any refund due will be processed according to our Refund Policy and applicable law.

Additional charges for reshipment, where lawful and applicable, will be disclosed before a new shipment is arranged.

🎁 09. Damaged or Incorrect Shipments

If you receive an eligible shipment that appears damaged or contains an incorrect item, please contact our customer-support team promptly.

To help us investigate, you may be asked to provide:

Order ID
Photographs of the parcel
Photographs of the affected item
Shipping label photographs
Description of the issue
Unboxing video, if available

An unboxing video is helpful but is not automatically mandatory for exercising statutory consumer rights.

Eligible claims will be handled according to our Refund & Return Policy and applicable consumer-protection laws.

📞 10. Delayed or Missing Shipments

If an eligible shipment has not arrived within the communicated estimate, please check the available tracking information first.

If the tracking information is unclear, incorrect, or has not updated for an unusual period, contact customer support.

We may coordinate with the courier partner to investigate the matter.

Investigation timelines can vary depending on the delivery provider and the nature of the issue.

❌ 11. Order Cancellation Before Dispatch

If you wish to cancel an eligible order, please contact customer support as soon as possible.

Once an order enters processing or has been dispatched, cancellation may not always be operationally possible.

Cancellation requests and refunds remain subject to our published Refund Policy and applicable consumer rights.

🌧️ 12. Unexpected Delays & Service Disruptions

Shipping operations may be affected by circumstances outside our reasonable control, including:

Severe weather
Flooding or natural disasters
Transportation disruption
Courier service interruptions
Public holidays
Government restrictions
Security emergencies
Technical outages

We will make reasonable efforts to provide relevant updates when such disruptions materially affect eligible shipments.

Nothing in this section excludes rights or remedies that customers are entitled to under applicable law.

🔐 13. Delivery Safety & Fraud Prevention

FruitChart takes customer privacy and security seriously.

For your safety:

Verify courier communications before responding.
Do not share your banking password or CVV.
Do not disclose OTPs unrelated to an expected, verified delivery process.
Avoid making payments to unverified individuals.
Report suspicious delivery-related messages to customer support.

We may investigate suspicious order or delivery activity where reasonably necessary.

💌 15. Contact Our Support Team

Need assistance with an existing shipment, tracking information, delivery concern, or applicable shipping enquiry?

FruitChart Customer Support

Email: [Insert verified FruitChart support email]

Website: [Insert current FruitChart website URL]

When contacting us, please include your order reference, registered contact information, and a brief description of your concern.

Our team will review your request and assist you as reasonably practicable.

💜 Clear Communication. Responsible Service.

At FruitChart, we believe every customer deserves transparent information, accessible assistance, and a dependable support experience.

Thank you for visiting FruitChart.

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